General Refund Policy
At Knockly, we stand behind the quality of our professional web development work. However, due to the custom nature of web development services, our refund policy has specific conditions and timeframes that protect both our clients and our business operations.
Eligible Refund Situations
You may be eligible for a refund in the following circumstances:
- Service Cancellation: Within 7 days of initial payment, before development work begins
- Non-Delivery: If we fail to deliver agreed-upon services within reasonable timeframes without cause
- Technical Failure: If we cannot resolve critical technical issues that prevent your website from functioning as specified
- Material Breach: If Knockly fails to meet the fundamental terms of the service agreement
- Service Unavailability: If we're unable to provide contracted services due to business closure
Non-Refundable Services
The following are not eligible for refunds under our web development policy:
- Completed development work that meets agreed specifications and requirements
- Third-party services, licenses, or subscriptions (hosting, domains, premium plugins)
- Changes in client requirements after development work has commenced
- Client dissatisfaction with previously approved designs or functionality
- Services used beyond the initial 7-day cooling-off period
- Custom development work that has been deployed or delivered to client
- Time spent on consultation, planning, and project research
Refund Timeframes
Refund eligibility is subject to specific timeframes for web development projects:
- 7-Day Window: Full refund available within 7 days of payment, before work begins
- 14-Day Window: Partial refund may be available within 14 days for unresolved technical issues
- 30-Day Window: Service credits available for minor issues or service improvements
- Beyond 30 Days: Refunds only considered in cases of material breach or non-delivery
Partial Refunds
In some cases, partial refunds may be offered for web development services:
- Calculated based on completed work, time invested, and resources allocated
- Deductions for third-party costs and non-recoverable expenses
- Assessment based on project milestones achieved and deliverables completed
- Requires mutual agreement between client and Knockly management
- Documentation of work completed will be provided for transparency
Refund Process
To request a refund for web development services:
- Contact us at knocklywebsites@gmail.com with detailed request
- Provide specific reasons for the refund request with supporting documentation
- Allow 5-10 business days for thorough review and management response
- Approved refunds will be processed within 14 business days of approval
- Refunds will be credited to the original payment method used
- Bank processing times may add 3-5 additional business days
Service Alternatives to Refunds
Before pursuing a refund, we encourage clients to consider these alternatives:
- Revision requests to address specific design or functionality concerns
- Alternative technical solutions that may better meet your needs
- Extended timelines for complex technical challenges requiring additional development
- Consultation with senior developers to clarify expectations and deliverables
- Service credit towards future development work or ongoing maintenance
Dispute Resolution
If you're unsatisfied with our refund decision for web development services:
- Request a review with detailed documentation and evidence
- Participate in good-faith mediation with neutral third party if necessary
- Pursue resolution through appropriate UK legal channels
- Contact relevant consumer protection agencies if applicable
- All communications will be documented for transparency
Annual vs Monthly Billing
Refund terms differ based on billing frequency for ongoing services:
- Annual Plans: Prorated refunds may apply for unused months after the first service month
- Monthly Plans: No refunds for partial months; service continues until end of billing period
- Plan Upgrades: Difference in cost is non-refundable once services are upgraded and used
- Plan Downgrades: Credit applied to future billing cycles rather than cash refund
Client Responsibilities for Refund Eligibility
To maintain refund eligibility, clients must:
- Provide timely, constructive feedback when requested during development
- Respond to communications within reasonable timeframes (48-72 hours)
- Supply necessary content, images, and materials as agreed in project scope
- Communicate concerns or issues promptly rather than waiting until project completion
- Follow proper channels for refund requests through official support email
- Provide specific, actionable feedback rather than subjective preferences
Refund Limitations
Please note the following limitations on refunds for web development services:
- Maximum refund amount cannot exceed payments made directly to Knockly
- Processing fees and transaction costs may be deducted from refund amount
- Currency conversion fees are non-refundable
- Refunds do not include compensation for opportunity costs, lost profits, or consequential damages
- Work completed and delivered remains property of client regardless of refund status
Contact for Refund Requests
For all refund enquiries and requests related to web development services, please contact us at:
Email: knocklywebsites@gmail.com
Please include your order information, detailed reason for the refund request, and any relevant documentation to expedite the review process. We aim to respond to all refund requests within 48 hours.