Privacy Policy - Knockly Web Development Services

Information We Collect

At Knockly, we collect information you provide directly when contacting us about web development services, requesting quotes, or engaging our professional services. This may include:

• Name and contact information (email address, phone number)
• Business information and project details
• Payment information (processed securely through third-party providers)
• Communication preferences and project feedback
• Website usage data through cookies and analytics

How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our professional web development services
• Process payments and send transaction-related communications
• Respond to your enquiries and provide comprehensive customer support
• Send technical updates, security alerts, and administrative messages
• Communicate about services, offers, and promotions (with your explicit consent)
• Improve our website performance and user experience

Information Sharing and Data Protection

We do not sell, trade, or transfer your personal information to third parties except in these circumstances:

• With your explicit written consent
• To comply with legal obligations or protect our legitimate business rights
• With trusted service providers who assist in website operations and business processes
• In connection with a business transfer, merger, or acquisition (with notification)

Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure servers, and regular security audits. However, no internet transmission method is 100% secure.

Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences. We use Google Analytics to understand website performance and user behavior.

Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing personal information.

Data Retention Policy

We retain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, resolve disputes, and enforce agreements. Project files and communications are typically retained for 3 years after project completion.

Your Privacy Rights (GDPR Compliance)

Under UK GDPR, you have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing communications at any time
• Request a copy of personal information we hold about you
• Request data portability in machine-readable format
• Object to processing based on legitimate interests
• Lodge a complaint with the Information Commissioner's Office (ICO)

Children's Privacy Protection

Our web development services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.

Privacy Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Continued use of our services after updates constitutes acceptance.

Contact Us About Privacy

For questions about this privacy policy, data protection practices, or to exercise your privacy rights, please contact us at:

Email: knocklywebsites@gmail.com

We are committed to protecting your privacy and will respond to all privacy-related inquiries within 30 days as required by UK GDPR regulations.